Delivery FAQ

How will my order arrive?

Our food is delivered directly our kitchen. Usually it will take 2 -3 days from order to deliver. 
 Delivery Arrangements:
  •  Delivery to Hong Kong Island, Kowloon and the New Territories
  •  Delivery to Island District will be through SF Express (fee charged upon delivery) 

How much is delivery cost?

Delivery fee starts  at $60 which covers most of the Hong Kong except the islands. 

We offer free delivery upon purchases or $500 or above.
An additional fee of $150 will be charged for special delivery arrangements (on non-designated weekly delivery dates).
  • Please note down any time slots where delivery is inconvenient in “Remarks” upon checkout. We will try our best to accommodate customer requests.
  • Delivery time is for reference only and is dependent on situation of the day. We will strive to ensure all delivery are conducted on time. 
  • Customer service will confirm time with clients one day prior to delivery. 
Unsuccessful Delivery:

If our attempt to deliver the Order is unsuccessful due to reasons caused by you, it will be deemed an unsuccessful delivery. Reasons for unsuccessful deliveries include but not limited to: 
 (i) No one was present to pick up the Order;
 (ii) Despite attempts to contact the customer via the phone number provided, the customer remains unreachable; 
 (iii) Lack of appropriate or sufficient ways to successfully deliver the Order; 
 (iv) Lack of suitable or safe locations to store the ordered Goods. We will not provide refund, effect any remedial measure, or assume any liability to you for any unsuccessful delivery caused by you. 
 If you remain uncontactable within 10 minutes after the arrival of the ordered Goods at the delivery address, or you are unable to pick up the Goods, Mealingful reserves the right to cancel the Order and deem the situation as an unsuccessful delivery.