Furry Green Purchase Options Cancellation Policy

Certain products in our store may be purchased under flexible purchase options, including recurring subscriptions, trial packs, and occasional seasonal pre-orders. Because our meals are freshly prepared and temperature-sensitive, this policy explains how modifications, pauses, and cancellations work across these purchase options.

1. Fresh Meal Subscriptions

When you purchase a subscription, you receive scheduled recurring deliveries of our fresh frozen meals based on the frequency and portion plan you select (e.g., bi-weekly or monthly).

• Billing & Payment: Your payment method is stored securely and billed automatically prior to each scheduled batch dispatch.

• Managing Your Plan: You can adjust recipe choices, change delivery dates, update addresses, pause, or cancel your subscription at any time through your customer account portal or via the order management link in your confirmation emails.

• Cancellation & Modification Cut-off (48 Hours): Because our kitchen hand-portions and cooks subscription batches to order, any changes, skips, pauses, or cancellations must be made at least 48 hours before your next scheduled billing date.

• Processed Batches: Once a subscription order has been billed and has entered production, packing, or courier dispatch, the upcoming delivery cannot be canceled, recalled, or refunded. Any cancellation submitted after the cut-off will take effect starting on the subsequent billing cycle.

2. Trial Packs (First-Time Orders)

We strongly encourage pet parents to order a Trial Pack before enrolling in a recurring meal subscription.

• Non-Recurring by Default: Trial packs are sold as single, one-time purchases so your pet can sample our fresh recipes without an automatic subscription commitment.

• Cancellations: Trial pack orders can be canceled for a full refund only if requested before the package has been dispatched from our cold-chain facility.

• No Food Returns: In accordance with our Return & Refund Policy, trial packs cannot be returned or refunded once delivered, regardless of pet preference or palate refusal.

3. Pre-Orders & Seasonal Batches

From time to time, we may offer pre-orders for limited-edition seasonal recipes, holiday pet treats, or advance kitchen batches.

• Payment: Pre-orders are charged in full at checkout to secure your kitchen allocation and fresh ingredient sourcing.

• Cancellation Window: You may cancel a pre-order for a full refund up until the batch production cut-off date stated on the product page (or at least 72 hours before the scheduled dispatch date).

• Fulfilled Pre-Orders: Once your pre-order has been packed and handed over to our frozen delivery courier, it cannot be canceled, redirected, or returned.

4. "Try Before You Buy" Policy

Furry Green does not offer traditional "Try Before You Buy" options (where products are shipped on approval and returned if unwanted). Because our products are perishable fresh food requiring continuous frozen cold-chain custody:

• Items cannot be returned to our facility once they leave our possession.

• Reselling or restocking food products that have been in customer custody violates our food hygiene and animal safety standards.

• Customers seeking to test our meals should purchase our standalone Trial Pack.

Need Help Managing Your Order?

To make changes to your upcoming subscription, pre-order, or account:

• Customer Portal: Log in via the account icon on furrygreen.hk

• Email: hello@furrygreen.hk (Please include your order number and request at least 48 hours prior to renewal)